Introduction
At Trugen AI Inc. ("Trugen," "we," "us," or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our AI-powered video generation platform and related services (collectively, the "Platform").
Our Platform enables businesses to create personalized AI-generated videos at scale. This policy applies to information we collect directly from you and automatically through your use of our Platform.
Important Note: This policy does not cover information we process on behalf of our business clients. If you have questions about data processing by one of our business clients, please contact them directly.
What Information We Collect
Information You Provide Directly
- Account Information: Name, email address, phone number, company details, professional title, contact preferences, credentials, and profile information
- Content and Media: Audio/video samples (including biometric identifiers), scripts, logos, branding, generated video content, metadata
- Communication Data: Messages, support requests, survey responses, testimonials
- Payment Information: Billing details, payment card info (via third-party processors), transaction history
- Job Application Data: Resume, cover letter, credentials, work history, education, diversity info
Information Collected Automatically
- Technical Data: Device info, usage patterns, error logs, IP, location
- Analytics Information: Page views, sessions, navigation paths, A/B tests
Information from Third Parties
- Integration Partners: Social media, CRM, SSO providers
- Public Sources: Business info, networking profiles, directories
How We Use Your Information
- Core Platform Services: Video generation, account management, support, security
- Business Operations: Service improvement, AI model training (anonymized), monitoring, compliance
- Marketing & Communications: Updates, promotions (with consent), personalization, analytics
- Research & Development: Innovation, industry analysis, QA, academic research (anonymized)
How We Share Your Information
- Service Providers: Hosting, payments, email, analytics, support tools
- Business Partners: Integration, resellers, marketing partners
- Legal Requirements: Disclosure to comply with law, protect rights, investigate fraud
- Business Transactions: Data transfer during mergers or acquisitions
Biometric Data Notice
What We Collect
- Voice patterns from audio
- Facial geometry from video
- Expression data for rendering
How We Use Biometric Data
- Generate personalized AI videos
- Train AI models (anonymized)
- Ensure quality and authenticity
- Comply with fraud/security requirements
Protection and Retention
- Industry-standard security
- Retention only as long as needed
- User-requested deletion anytime
- No selling/renting biometric data
Your Privacy Rights
Access and Control
- Request copy of personal data
- Update/correct account details
- Export data
- Request account deletion
Communication Preferences
- Opt-out of marketing
- Manage notifications
- Control cookies
Data Protection Rights
- Right to rectification, erasure, restrict processing
- Right to data portability
- Right to object
Data Security and Storage
- Security Measures: Encryption, access controls, audits, training, incident response
- Data Retention: Account data (active + reasonable time), biometric (1 year or request), analytics (anonymized), legal obligations
International Transfers
Our Platform operates globally, and your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for all international transfers.
Cookies and Tracking Technologies
- Essential Cookies: Authentication, session, fraud prevention
- Analytics Cookies: Usage tracking, feature adoption, error monitoring
- Marketing Cookies: Ads, social media, campaign attribution
You can control cookies via browser settings, preference center, or third-party tools.
Children's Privacy
Our Platform is designed for business use and not for individuals under 18. We do not knowingly collect personal information from children. If discovered, such information will be deleted promptly.
Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be posted, emailed to registered users, and provided with reasonable review time before taking effect.
International Users
European Users (GDPR)
Additional rights and protections apply under GDPR. Contact our Data Protection Officer at privacy@trugen.ai to exercise rights.
California Users (CCPA)
California residents have rights under the CCPA. Please refer to our California Privacy Notice for details.
Contact Us
For urgent matters, mark communications as "Urgent Privacy Matter".
This Privacy Policy is effective as of the date listed above and supersedes all previous versions.