Privacy Policy

Introduction

At TruGen AI Inc. ("Trugen," "we," "us," or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our AI-powered video generation platform and related services (collectively, the "Platform").

Our Platform enables businesses to create personalized AI-generated videos at scale. This policy applies to information we collect directly from you and automatically through your use of our Platform.

Important Note: This policy does not cover information we process on behalf of our business clients. If you have questions about data processing by one of our business clients, please contact them directly.

What Information We Collect

Information You Provide Directly

• Account Information: Name, email address, phone number, company details, professional title, contact preferences, credentials, and profile information
• Content and Media: Audio/video samples (including biometric identifiers), scripts, logos, branding, generated video content, metadata
• Communication Data: Messages, support requests, survey responses, testimonials
• Payment Information: Billing details, payment card info (via third-party processors), transaction history
• Job Application Data: Resume, cover letter, credentials, work history, education, diversity info

Information Collected Automatically

• Technical Data: Device info, usage patterns, error logs, IP, location
• Analytics Information: Page views, sessions, navigation paths, A/B tests

Information from Third Parties

• Integration Partners: Social media, CRM, SSO providers
• Public Sources: Business info, networking profiles, directories

User's right to their data

Right to Data Deletion (Right to be Forgotten)

• Users have the right to request deletion of their personal data at any time in accordance with Article 17 of the GDPR.

How Users Can Request Deletion - Submitting a Data Deletion Request

• Contacting us at support@trugen.ai with the subject line “Data Deletion Request”.

Identity Verification - Verification of Requests

• To protect user privacy and prevent unauthorized deletion, we may verify the identity of the requester before processing any deletion request.

Scope of Data Deleted - Data Covered by Deletion

Upon successful verification, we will permanently delete or anonymize personal data including, but not limited to:

• Account information
• User-generated content
• Usage and activity data
• Stored preferences

Timeline for Deletion - Processing Time

• We will process valid deletion requests within 30 days, as required under GDPR. If additional time is required due to technical or legal reasons, users will be informed accordingly.

Legal & Regulatory Exceptions - Exceptions to Deletion

Certain data may be retained where required to:

• Comply with legal or regulatory obligations
• Resolve disputes or enforce agreements
• Maintain financial, tax, or audit records
• Prevent fraud, abuse, or security incidents

Such data will be securely restricted and not used for any other purpose.

Backups & Logs - Backups and Residual Data

• Data may persist in encrypted backups for a limited period. These backups are securely isolated and automatically deleted or overwritten in accordance with our retention policy.

Confirmation to User - Confirmation of Deletion

• Once the deletion process is complete, users will receive confirmation that their personal data has been deleted or anonymized.

How We Use Your Information

• Core Platform Services: Video generation, account management, support, security
• Business Operations: Service improvement, AI model training (anonymized), monitoring, compliance
• Marketing & Communications: Updates, promotions (with consent), personalization, analytics
• Research & Development: Innovation, industry analysis, QA, academic research (anonymized)

How We Share Your Information

• Service Providers: Hosting, payments, email, analytics, support tools
• Business Partners: Integration, resellers, marketing partners
• Legal Requirements: Disclosure to comply with law, protect rights, investigate fraud
• Business Transactions: Data transfer during mergers or acquisitions

Biometric Data Notice

What We Collect

• Voice patterns from audio
• Facial geometry from video
• Expression data for rendering

How We Use Biometric Data

• Generate personalized AI videos
• Train AI models (anonymized)
• Ensure quality and authenticity
• Comply with fraud/security requirements

Protection and Retention

• Industry-standard security
• Retention only as long as needed
• User-requested deletion anytime
• No selling/renting biometric data

Your Privacy Rights

Access and Control

• Request copy of personal data
• Update/correct account details
• Export data
• Request account deletion

Communication Preferences

• Opt-out of marketing
• Manage notifications
• Control cookies

Data Protection Rights

• Right to rectification, erasure, restrict processing
• Right to data portability
• Right to object

Data Security and Storage

• Security Measures: Encryption, access controls, audits, training, incident response
• Data Retention: Account data (active + reasonable time), biometric (1 year or request), analytics (anonymized), legal obligations

International Transfers

Our Platform operates globally, and your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for all international transfers.

Cookies and Tracking Technologies

• Essential Cookies: Authentication, session, fraud prevention
• Analytics Cookies: Usage tracking, feature adoption, error monitoring
• Marketing Cookies: Ads, social media, campaign attribution

You can control cookies via browser settings, preference center, or third-party tools.

Children's Privacy

Our Platform is designed for business use and not for individuals under 18. We do not knowingly collect personal information from children. If discovered, such information will be deleted promptly.

Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be posted, emailed to registered users, and provided with reasonable review time before taking effect.

International Users

European Users (GDPR)

Additional rights and protections apply under GDPR. Contact our Data Protection Officer at privacy@trugen.ai to exercise rights.

California Users (CCPA)

California residents have rights under the CCPA. Please refer to our California Privacy Notice for details.

Contact Us

• Privacy Questions: privacy@trugen.ai
• General Support: support@trugen.ai
• Data Protection Officer (EU/UK): privacy@trugen.ai

For urgent matters, mark communications as "Urgent Privacy Matter".